Refund Policy
Once an order is confirmed, Health Ninja will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
- In case of Damaged product
Health Ninja needs to be notified of damaged product within 5 days from delivery date via email to info@healthninjafoods.com
“In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent”
- In case of multiple item shipments
only the affected product can be returned and replaced. We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
“Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.”
- In case of Missing product-
Health Ninja needs to be notified of missing product within 5 days from delivery date via email to info@healthninjafoods.com
“In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.”
We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.